Returns, Refunds and Exchanges Policy

Returns, Refunds and Exchanges Policy

How To Return An Item

Fresco Harmony is happy to provide a refund within 30 days of your purchase if you are

unhappy with our product. These refunds are subject to one Color Pack per order unless there

is color inconsistency or some other issue.

1. Please email info@frescoharmony.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:

Fresco Harmony

P.O. Box 8147
Albuquerque, NM 87198

Return Exceptions

Some items can not be returned if they are opened and partially used.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do

not refund the original shipping and handling that you paid on the order.

Exchanges

If your Color Pack is in like new condition, you may exchange your clothing item for a different

color. You will not be subject to a restocking fee in this case, but you still will have to pay return

shipping.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Check/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order

for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Fresco Harmony
Returns Department

P.O. Box 8147
Albuquerque, NM 87198-8147

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking

information. Please note that some orders using 1st Class USPS mail will not have tracking

numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and

your location. Before the final checkout page you will be shown what the cost of shipping will be,

and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the

item becomes available we will ship you the rest of your order. You will not be charged any

additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY

and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data.

We use this data to prevent hacking attempts, help us know what web browsers people are

using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This

information is encrypted using a Secure Sockets Layer before it is transmitted over a web

server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next

visit or store your shopping cart contents. We use them only to track this information.